AI Guest Messaging
AI guest messaging for short-term rental hosts
Reply in seconds, not hours. CoHOST's AI drafts on-brand replies to every Airbnb, Vrbo, and direct booking message — with human approval where it matters.
The problem
Most STR hosts lose Superhost status — and bookings — because guest messages pile up overnight or during work. Hiring a VA is expensive and inconsistent. Generic chatbots break trust and miss context.
How CoHOST solves it
- Trained on your listingsAI knows your check-in instructions, amenities, house rules, and parking notes — answers like you, not a script.
- Human-in-the-loopApprove, edit, or auto-send replies based on confidence. You stay in control of your guest voice.
- Unified inboxAirbnb, Vrbo, Booking.com, SMS, and direct booking messages in one thread per reservation.
- Multilingual out of the boxSpanish, English, and 30+ languages — critical for El Paso and border-region hosts.
- Faster response time scoreImproves Airbnb response rate metrics and protects Superhost eligibility.
Frequently asked questions
Does the AI message guests automatically?
By default, AI drafts replies and waits for your approval. You can enable auto-send for high-confidence FAQs (check-in time, Wi-Fi, parking) to truly automate the routine messages.
Will guests know they're talking to AI?
No — the AI is trained on your tone and listing details. It sounds like you, not a bot. You always have the option to take over a thread manually.
Which platforms does it support?
Airbnb, Vrbo, Booking.com, direct bookings via the EPStay marketplace, and SMS. New channels are added monthly.
How is this different from Hospitable or Hostaway AI?
CoHOST is purpose-built for solo and growing hosts (1–25 listings) — no enterprise contract required, US-based support, and pricing that doesn't scale per-listing punitively.
Ready to operate like the top 1% of hosts?
CoHOST by EPStay automates messaging, pricing, and ops so you can scale without burning out.